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India has 2,117 global capability centres employing 2.36 million people. The story behind those numbers is neither the cost-arbitrage play they started as nor the innovation labs consultants now claim.
India's 11.5% GCC increment figure looks healthy in aggregate. Split the data by AI specialisation, performance tier, and geography — and two separate markets emerge inside those averages.
Most Indian SaaS founders obsess over free trial conversion. The real problem is the silent churn window between week six and week fourteen — the stretch where the initial excitement has worn off, onboarding has ended, and renewal is still months away.
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